Privacy policy

Lessa S.L. ("Lessa", "we") is the data controller for personal data collected through this website. Contact: hello@trylessa.com, Unit 14, Westinghouse Road, Trafford Park, Manchester M17 1PG, United Kingdom.

What we collect

Order details: your name, delivery and billing address, email, phone (if given) and what you bought. Payment card details are handled by our payment providers; we never see or store your full card number.
Communications: emails you send us.
Browsing data: device, pages visited and how you arrived at our site, collected with cookies and similar technologies where you have agreed.

Why we use it and our legal basis

To process and deliver your order and handle refunds (performance of a contract).
To answer your questions and provide customer service (legitimate interests).
To send marketing emails, only if you opt in. You can unsubscribe at any time (consent).
To measure and improve our website and advertising, including through Meta (Facebook and Instagram) pixels, only where you have accepted these cookies (consent).
To meet legal and tax obligations (legal obligation).

Who we share it with

Service providers that help us run the shop: Shopify (our e-commerce platform), our payment providers, our fulfilment and delivery partners, our email provider and, where you have consented, advertising partners such as Meta. Some of these providers process data outside the UK; where they do, appropriate safeguards are in place.

How long we keep it

Order records are kept for 6 years for tax purposes. Marketing data is kept until you unsubscribe.

Your rights

You can ask to access, correct or delete your data, object to or restrict how we use it, and withdraw consent at any time. Email hello@trylessa.com. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use essential cookies to run the shop and, with your consent, analytics and advertising cookies. You can change your choice at any time from the cookie banner.